Frequently Asked Questions

Orders & Shipping

How long will my order take to arrive?
All orders are processed within 2–5 business days. Estimated delivery times are:
- UK: 5–10 business days
- Europe: 7–14 business days
- Rest of World: 10–20 business days

How will I know when my order has shipped?
You'll receive a confirmation email with tracking information as soon as your order is on its way.

Can I change or cancel my order?
If you need to make changes to your order, please contact us as soon as possible at guesteden06@gmail.com. We'll do our best to help, but we can't guarantee changes once an order has been processed.

Do you ship internationally?
Yes! We ship to most countries worldwide. Shipping costs are calculated at checkout based on your location.

Returns & Refunds

What is your returns policy?
We want you to love your purchase. If you're not completely satisfied, please contact us within 30 days of receiving your order and we'll do our best to resolve it.

How do I return an item?
Please contact us at guesteden06@gmail.com with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?
Once we've received and inspected your return, refunds are processed within 5–10 business days back to your original payment method.

Products

Are your products good quality?
Absolutely. Every product in our store is carefully selected to meet our quality standards. If you're ever unhappy with a product, please get in touch and we'll make it right.

Do you restock sold-out items?
We try our best to restock popular items. If something you love is out of stock, feel free to contact us and we'll let you know when it's back.

Payments

What payment methods do you accept?
We accept all major credit and debit cards, Apple Pay, Google Pay, and Shop Pay for a fast and secure checkout experience.

Is it safe to pay on your website?
Yes, completely. Our store uses SSL encryption and is powered by Shopify, one of the world's most trusted e-commerce platforms.

Still have a question?

We're always happy to help! Get in touch via our Contact Us page and we'll get back to you within 1–2 business days.